This is How Customer Service is Done

February 22, 2012

Posted by Kanga.

We are often asked “How is living in Fujairah?” Well, here is a very clear example:

can of soda

Thums Up is DaddyBird’s favorite soda. I have to admit I drink way too much of the stuff, myself. It was hard enough to find in Dubai, but there is only one store in Fujairah that carries it, Choitrams. After discovering this, DaddyBird has gone in occasionally and purchased it a case at a time. Choitrams is a predominantly Indian store, so we stick out like sore thumbs as it is, but DaddyBird also purchases Indian food stuffs and an occasional Bollywood movie magazine, so he is somewhat memorable to the staff.

Yesterday, he went into the store looking for Thums Up. There was none in the front of the shop, as there sometimes is, so he headed to the back beverage section. Only a few individual cans there. He was about to give up when he was approached by a staff member who asked if he wanted a carton of Thums Up. They had set aside a case just for DaddyBird without being asked.

That is what it is like to live in Fujairah.



  1. I give a full day course in customer service and one of the sessions is on “Going the Extra Mile” for your customers. I will be using this as an example. Thanks. Maxine.

  2. That’s cute!

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